Marketing Finger Finds

In my daily online travels, there will be the occasional site, blog post, or tweet which will fall out of the ordinary, which is worth “re-marking”.  Marketing Finger Finds is a way for me to share some of them with you.  Here are four of the more interesting things that have crossed my path in … Read more

The Customer Life Cycle Funnel – an Interview with Jim Sterne

I recently had a chance to chat with Jim Sterne, Chairman of the Web Analytics Association and founder of the eMetrics Marketing Optimization Summit. Jim Sterne’s depiction of the Customer Life Cycle Funnel – four distinct funnels based on successful or unsuccessful customer acquisition, persuasion and conversion – has been widely quoted and referenced since … Read more